Refund Policy for Private Home Test Kits
If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of $50. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit once returned, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable.
Refund Policy for Legal Tests
There is a $200 non-refundable deposit for refunds on legal testing. The non-refundable deposit applies once the file has been initiated. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the cost of the test is non-refundable.
The clients must remember to attend their scheduled specimen collection appointments. If the parties do not show up to their scheduled appointment, the full cost of the appointment still applies and the client must pay for the cost of any additional appointments.
Once the sample has been collected and testing begins, the full cost of the test is absolutely non-refundable.
Refund Policy for Create Your Own Kit
Create your own kit options are eligible for a refund minus a $50.00 administration fee if cancelled the same day the order was placed. Any requests made after that day are subject to a refund of 50% of the total cost paid. After 30 days, the entire cost of the test is non-refundable.
If you have further questions, please view the Frequently Asked Questions page or contact a Certified DNA Specialist toll-free at 1-877-477-5661.